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Level 2 Manager

Effective leadership is putting first things first. Effective management is discipline, carrying it out. -Stephen Covey

Level 2 Manager (2 Star " " Manager)- Managing Self

Focus and Objectives

The focus at the level 2 program is to build confidence and competence in people to be able to manage other employees and team members to deliver corporate results. Seeing themselves as leaders; accountable for self and others in the team. This is higher level responsibility.

Program Details

This program builds on skills learnt and acquired subsequent to participating in the level 1 Manager (Managing self) program. It is designed in 4 clusters. Each cluster contains details contents to ensure participants become reasonably knowledgeable and able to apply such skills in the workplace..

  • Influencing People
  • Emotional Intelligence in the Workplace
  • Interpersonal Skills
  • Dealing with Difficult people
  • Succeeding with people
  • Principle of Leadership
  • Leadership in the workplace
  • Effective negotiation
  • Leading teams
  • Pushing your ideas
  • Managing self as a role model
  • Mentoring and Assessment
  • Understanding Corporate Performance
  • Goal setting and Target Management
  • Thinking about Performance- continuous improvement planning
  • Delegation option in achieving more
  • Helping others to improve
  • Leveraging on ICT tools
  • Managing employee appraisals and Feedbacks
  • Mentoring and Incentives
  • Mentoring and Assessment session
  • Understanding the Customer
  • Your Value Proposition
  • The Customer Supplier- Alignment Process
  • Meeting Customer Expectations
  • Internal vs External Customers
  • Handling Difficult Customers
  • Know the Best Customers
  • CRM Tools
  • Customer Service Enablers
  • Customer Focus Culture
  • Assessment centre
  • Building High Performance Teams
  • Reshaping Your Career -Route to the top
  • Balancing Work and “life”
  • Avoiding stress in the Workplace
  • A manager all the way
  • Meeting family and Community Expectations
  • Keeping Fit for Sustainable Performance
  • Assessment session
your journey to managerial stardom starts here.

your journey to managerial stardom starts here.
Who should attend
  • Graduates of Level 1 Managerial Program.
  • Employees with 8 years work experience.
  • Newly promoted Supervisors.
  • Professional Services Organization Managers.
  • Companies seeking to train their managers.
Fee:

N105,000 per cluster.     

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