Managing Others
Focus and Objectives
The focus at the level 2 program is to build confidence and competence in people to be able to manage other employees and team members to deliver corporate results. Seeing themselves as leaders; accountable for self and others in the team. This is higher level responsibility.
Program Details
This program builds on skills learnt and acquired subsequent to participating in the level 1 Manager (Managing self) program. It is designed in 4 clusters. Each cluster contains details contents to ensure participants become reasonably knowledgeable and able to apply such skills in the workplace..
Influencing People Cluster
- Influencing People
- Emotional Intelligence in the Workplace
- Interpersonal Skills
- Dealing with Difficult People
- Succeeding with people
- Principle of Leadership
- Leadership in the workplace
- Effective negotiation
- Leading teams
- Pushing your ideas
- Managing self as a role model
- Mentoring and Assessment
Maximizing Performance Cluster
- Understanding Corporate Performance
- Goal setting and Target Management
- Thinking about Performance- continuous improvement planning
- Delegation option in achieving more
- Helping others to improve
- Leveraging on ICT tools
- Managing employee appraisals and Feedbacks
- Mentoring and Incentives
- Mentoring and Assessment session
Putting Customer First Cluster
- Understanding the Customer
- Your Value Proposition
- The Customer Supplier- Alignment Process
- Meeting Customer Expectations
- Internal vs External Customers
- Handling Difficult Customers
- Know the Best Customers
- CRM Tools
- Customer Service Enablers
- Customer Focus Culture
- Assessment centre
Achieving Satisfaction in the Workplace Cluster
- Building High-Performance Teams
- Reshaping Your Career -Route to the top
- Balancing Work and “life”
- Avoiding stress in the Workplace
- A manager all the way
- Meeting family and Community Expectations
- Keeping Fit for Sustainable Performance
- Assessment session
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Find out about our opportunities to becoming a Star Manager, with first-hand practical experience, in a structured environment designed to test your ability, as well as support your overall development.