Level Two Manager

Managing Others

Focus and Objectives

The focus at the level 2 program is to build confidence and competence in people to be able to manage other employees and team members to deliver corporate results. Seeing themselves as leaders; accountable for self and others in the team. This is higher level responsibility.

Program Details

This program builds on skills learnt and acquired subsequent to participating in the level 1 Manager (Managing self) program. It is designed in 4 clusters. Each cluster contains details contents to ensure participants become reasonably knowledgeable and able to apply such skills in the workplace..

Influencing People Cluster

  • Influencing People
  • Emotional Intelligence in the Workplace
  • Interpersonal Skills
  • Dealing with Difficult People
  • Succeeding with people
  • Principle of Leadership
  • Leadership in the workplace
  • Effective negotiation
  • Leading teams
  • Pushing your ideas
  • Managing self as a role model
  • Mentoring and Assessment

Maximizing Performance Cluster

  • Understanding Corporate Performance
  • Goal setting and Target Management
  • Thinking about Performance- continuous improvement planning
  • Delegation option in achieving more
  • Helping others to improve
  • Leveraging on ICT tools
  • Managing employee appraisals and Feedbacks
  • Mentoring and Incentives
  • Mentoring and Assessment session

Putting Customer First Cluster

  • Understanding the Customer
  • Your Value Proposition
  • The Customer Supplier- Alignment Process
  • Meeting Customer Expectations
  • Internal vs External Customers
  • Handling Difficult Customers
  • Know the Best Customers
  • CRM Tools
  • Customer Service Enablers
  • Customer Focus Culture
  • Assessment centre

Achieving Satisfaction in the Workplace Cluster

  • Building High-Performance Teams
  • Reshaping Your Career -Route to the top
  • Balancing Work and “life”
  • Avoiding stress in the Workplace
  • A manager all the way
  • Meeting family and Community Expectations
  • Keeping Fit for Sustainable Performance
  • Assessment session

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Find out about our opportunities to becoming a Star Manager, with first-hand practical experience, in a structured environment designed to test your ability, as well as support your overall development.

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